Staff Performance Management
GET THE MOST OUT OF YOUR TEAM BY KNOWING HOW TO MANAGE THEM EFFECTIVELY
How your staff perform directly impacts on the bottom line for your business. As such, how you manage your staff, and the tools and techniques you use to motivate them also impacts your profit and loss.
We can assist your business in maximising productivity and performance in your team by taking a look at your current practices and providing you with a report and recommendations on how to improve on this.
We provide performance management services in a number of fields.
Performance reviews form an important part of people management and when designed and used effectively, can be one of the most powerful tools for creating a high performance environment in your business and hence can have a significant impact on your bottom line.
“WE WORK WITH YOUR BUSINESS TO IDENTIFY WHAT YOUR STAFF SHOULD BE REVIEWED ON AND HOW A REVIEW STRUCTURE CAN BE DESIGNED TO FIT INTO YOUR BUSINESS”.
With our service, you end up with a performance review process complete with a checklist to follow and documents incorporating factors most important to your business’s bottom line and culture. We train your staff and leaders on how to use these tools effectively and work with you to implement the review system and follow up after your first reviews to ensure that we tweak the process and documents to perfection.
The next stage to add more weight to your performance reviews is to develop specific performance indicators or goals for divisions or roles.
KEY PERFORMANCE INDICATORS
Key Performance Indicators (KPIs) are used to give teams and individuals direction at work. The direction should be focused on achieving the overall goals of the company. Imagine where your business would be if every single individual knew exactly what they needed to achieve in order to make your company great!
Our process involves identifying the key outcomes for your business; breaking this down into goals and objectives for each department/division/team; and finally developing it further into manageable tasks for individual positions.
“EFFICIENCY IS DOING THINGS RIGHT; EFFECTIVENESS IS DOING THE RIGHT THINGS" – PETER DRUCKER
JP Smith can be fully involved in the process right through to setting each staff member’s KPIs, or we can provide you with the training and guidance to do this yourself.
‘Pay for performance’ is amongst the best approached to rewarding quality staff. In the current tight labour market, businesses cannot afford not to pay staff what they are worth; but why should you have to pay staff if they are not giving you a return?
“AVOID LETTING GOOD STAFF SLIP THROUGH YOUR FINGERS, KNOW THEIR WORTH AND BUILD A PAY STRUCTURE THAT CAN SUPPORT THEM”
We will work with your business to identify effective ways to structure your pay system to meet your team’s needs. We look at what performance you need from your staff and how salaries can be structured for a win-win situation.
Greater cost effectiveness can be achieved by combining your remuneration structures with either setting KPIs or performance appraisals. Please discuss this with one of our consultants.
DISCIPLINE AND COUNSELLING
Unfortunately there comes a time when a staff member may simply not be performing or behaving correctly. How your business handles this situation is vital to continue to achieve strong performance without draining your business. It can also mean the difference between dealing with the situation fairly and concisely and ending up in the Commission for unfair dismissal.
“DIFFICULT WORKPLACE CONVERSATIONS CAN BE LIKE A BOMB WAITING TO BLOW, THIS CAN BE COUNTERACTED BY HAVING EFFECTIVE GUIDELINES AND PROCEDURES IN PLACE”
We are able to assist your business in moving through this minefield by providing you with counselling and discipline guidelines, forms, and letters as well as grievance procedures. We will train your management team in the use of these.
For further information on our staff performance management services please contact us today on 07 4659 7400 or 07 3333 2200
Also be sure to check out our pages on Permanent Recruitment and Outplacement.