Customer Service Representative

An exciting opportunity exists for an experienced customer service professional to join the leading supplier of safety equipment and workwear in the local region. Working closely with the administration, retail and external sales staff, the successful candidate will be the first point of contact for our client's most valuable customers. This will be a varied and challenging role where no two days are the same. A normal day may see you:
  • Responding to customer enquiries efficiently and professionally;
  • Working collaboratively with internal staff  to provide clients with timely quotes and ensure orders are correctly filled;
  • Providing exceptional customer service both over the phone and in person; and
  • Supporting the administration team where you can; 
This role is based at our client's retail site and as such, you will be involved with other duties as required such as packing orders and serving customers on the floor. The focus of this role however, is building relationships with the organisation's largest customers and ensuring that their needs are met. In time, this individual will take on ownership of their clients and be responsible for the whole process, from order through to delivery.

Previous experience in the safety industry is not essential but a general understanding of this sector would be beneficial. The core function of this role is customer service, so you will need to display excellent communication skills and demonstrated experience in a customer facing position. A high level of administration ability is also a key criteria and most importantly, you must display a real passion for ensuring client needs are met, in full and on time.

If you are seeking a fast-paced, customer service role, please click "Apply" or send your application to apply@jpsmith.com.au quoting reference number 2523575. For any enquiries, please call Declan Ryan on 07 4659 7400.
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