HR Training

Our specific areas of expertise are staff attraction, management and retention – we offer HR Training to complement those key areas and help your business operate with minimal disruption.

Our HR Training services are split into two main platforms – training for staff and training for management.

All JP Smith training courses are tailored to the policies and procedures of your business and training provides a focus on both compliance (to protect the Managers and the business) as well as best practice (to achieve the optimal outcome for all parties).

While some of the management and staff topics overlap, we recognise different staff require different skills and training in a given subject area. Management and Staff training will differ according to the individual obligations at their levels.


Management Training

Historically, supervisors, line managers, middle managers and senior management, have not always been promoted for their management skillsets, but rather for their technical expertise.

This creates significant gaps for an organisation in terms of having managers who are excellent with technical know-how for operational concerns, but lack the ability to deal with the ‘stickier’ situations of staff management.

JP Smith Management Training safeguards organisations by providing its supervisors and managers have the knowledge and tools for some of the key hot spots faced by staff management.

The key subjects we cover for management include:

  • Bullying and harassment
  • EEO – anti-discrimination, sexual harassment and vilification
  • Interviewing skills
  • Performance counselling and discipline
  • Performance Appraisals and Review – optimising outcomes


Staff Training

The first step to good HR practice and staff management is having the right tools in place; the second step is letting your staff know about them.

Our training aims to ensure staff are aware of the expectations placed on them, safeguard both the staff and the business, and obtain the best possible outcomes for all parties, whatever the situation.

Training for staff includes the subjects of:

  • Bullying and harassment
  • EEO – anti-discrimination, sexual harassment and vilification
  • Performance Appraisals and review – optimising outcomes.